Privacy Policy
Last updated: January 2024
Spotlessflight Fitness Ltd ("we", "us", or "our") operates the spotlessflight.com website and provides fitness training services. This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our services.
Information We Collect
Information You Provide
When you enquire about or sign up for our services, we may collect:
- Name and contact details (email address, postal address)
- Health and fitness information relevant to your training (medical conditions, injuries, fitness history)
- Payment information for processing membership fees
- Emergency contact details
- Training progress and attendance records
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and usage, including:
- IP address and approximate geographic location
- Browser type and version
- Pages visited and time spent on the site
- Referring website or source
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our fitness services
- To design safe and effective training programmes tailored to your needs
- To communicate with you about your membership, sessions, and our services
- To process payments and manage your account
- To improve our website and services
- To comply with legal obligations
- To contact you in case of emergency during your time at our facility
Legal Basis for Processing
Under UK data protection law, we must have a valid legal basis for processing your personal information. Our bases include:
- Contract: Processing necessary to fulfil our agreement with you as a member or prospective member
- Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services and marketing to existing members
- Consent: Where you have given clear consent for us to process your information for a specific purpose
- Legal obligation: Processing necessary to comply with the law
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service providers: Third parties who assist us in operating our website, processing payments, or providing services to you
- Legal requirements: When required by law, court order, or governmental authority
- Emergency situations: To protect your vital interests or those of another person
- Healthcare professionals: Where relevant to your training and with your consent, we may share information with physiotherapists or other healthcare providers involved in your care
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. For former members, we typically retain records for six years after your last interaction with us, in line with standard business practice and potential legal requirements.
Your Rights
Under UK data protection law, you have the following rights:
- Access: Request a copy of the personal information we hold about you
- Rectification: Request correction of inaccurate or incomplete information
- Erasure: Request deletion of your personal information in certain circumstances
- Restriction: Request that we limit how we use your information
- Portability: Receive your information in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests or for direct marketing
- Withdraw consent: Where processing is based on consent, withdraw that consent at any time
To exercise any of these rights, please contact us at [email protected].
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. For members aged 16-18, we require parental or guardian consent before collecting any personal information.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
Spotlessflight Fitness Ltd
Unit 7, Riverside Business Centre
42 Mill Lane
Manchester, M15 4QU
Email: [email protected]
Complaints
If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO at ico.org.uk or by post at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.